FAQ



If you can't find below the answer to your question, please feel free to Contact Us.


Q : Who are we, KIWIGURU.COM? And what do we provide?

A : KIWI means something magical, GURU means expertise. KIWIGURU is a platform established in the hope to help succeed online with our knowledge and experience. We provide ready-to-use eCommerce websites, the instant website comes with intelligent marketing tools to increase exposure and traffic. The idea is that, when one wants to start online business he/she can have the website ready at once, and with the resource and expertise from the platform, getting outstanding on the internet is no more difficult.


Q : How long it takes to setup the website?

A : Normally it just takes several hours to setup your website, however during busy hours it may take up to 48 hours. After the website is ready, you can upload products and there are some configurations to go in back-end. In case you have any question about the configuration please contact us.


Q : What is the refund policy?

A : For the website we offer 30 days money back, just send us an email about it we will issue a refund. While please note Domain registration & SSL fee ($30) is not refundable once issued. For website Pro plan, domain&SSL is included, we will deduct the fee $30 and refund the rest.


Q: Do we offer customization service?

A: The eCommerce website we provide is ready-to-use with a standard configuration, we do not make custom websites according to different requirements. However we can offer minor customizations based on this ready-made website. If the customization is needed by many users, we will make the upgrade for free; Or we may charge a fee for individual customizations. 


Q: Is Domain and SSL required for using the website?

A: Yes, Domain name is the address to access your website on the internet, it is also a mark of your online business brand. SSL is the standard technology for keeping an internet connection secure, although the website can still work without SSL but it is big concern especially for an eCommerce website which will handle payment transactions or other sensitive information. A website with SSL certificate will display https instead of http in front of the domain name in browser.


Q: Do we provide Domain and SSL registration?

A: Yes, sign in to your member area, on the left side you will find Domain & SSL under Website menu, input the domain name you want to register and search the availability, you will see the price. Fill the information and place order, we will handle the rest. Please note the domain & ssl fee is not refundable. 


Q : What payment methods can the website support?

A : The website supports Paypal, Stripe, Credit cards via Paypal and Stripe, bank transfer, etc.